Author: Jump Star Trampolines  


JUMP STAR offers 5 Years Structure warranty (Return to Base Warranty) on Trampoline Frames  and 1 year warranty (Return to Base Warranty) on Net, Pad, Jump Mat and Springs which covers manufacturing defects and faults from date of purchase and upon proof of purchase.

Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision. 

Products will be Replaced if they are deemed to be faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.


If the product arrived damaged or appear faulty customer must notify us within 10 days of receiving the product with photo evidence.


This Warranty offer is valid for domestic use only. This warrant offer is invalid If Jump Star Trampolines is used in commercial capacity. 


This Warranty offer is limited to parts or replacement and does not cover labour costs to replace components or any freight charges. The warranty will only cover the parts deemed faulty or defective under normal use.

However this warranty does not cover damage due to Wear & tear, Sun damage, rust, neglect, misuse, abuse, incorrect maintenance, incorrect installation or damage by storm or accident. Please note this warranty does not cover any freight charges. All freight charges are non refundable and the responsibility of the purchaser.

If the item cannot be repaired or exchanged, any refund provided will be less postage costs.

Any labour may incur costs. Any labour by third parties is not covered.


For all warranty claims please email us within warranty period a proof of purchase and some images of the issue to:   [email protected]  


If you have any questions regarding our Warranty Policy, please don't hesitate to contact us.


[email protected]


Tel: 08 93585660