Refund & Returns

Author: Jump Star Trampolines  

 

WHAT can be returned?
Are all your products returnable or do some restrictions apply?

All Customers are welcome to return products as long as they are in the same New condition and have not been used. You will need to provide your receipt or proof of purchase in order for us to do a return or refund. 

 

WHEN do items need to be returned by?

All Customers are welcome to return products within 21 days of purchase.

 

WHERE do items need to be returned to?

Jump Star Trampolines

357 Sevenoaks St

Cannington WA 6107

 

HOW do customers return items?

You can return your item using any Courier company of your choice. We are unfortunately unable to offer return shipping for our customers due to the agreements we have with our courier companies.

 

We suggest you use Toll, Australia Post, Fastway or another courier service. 


 

CREDIT for returns?

Customers will be refunded in the same way we have received their payment. Paypal will reverse immediately. Visa / Mastercard will take 3-5 days to appear. Once we receive the returned item, your payment will be refunded. We don't do exchanges. 

 

Returns Charges?

If the item was returned because it was ordered by mistake or the customer ordered the wrong size, a 10% admin fee is

non-refundable which covers repacking, admin cost and PayPal or Bank Charges Fee.

 

In store return option?

All Customers are welcome to return any item to our warehouse within our opening hours at: 357 Sevenoaks St - Cannington - Perth WA. Importantly, please bring your receipt with you.

 

Packing materials?

Actual Trampolines must be return in original packaging duo to the size and the variety of parts.