Refund & Returns
Author: Jump Star Trampolines
WHAT can be returned?
Are all your products able to be returned or do some restrictions apply?
All Customers are welcome to return products as long as they are in "as-new" condition and have not been used. You will need to provide your receipt or proof of purchase to process a return or refund. ** Please include your name, phone number and order number with your package.
WHEN do items need to be returned by?
All Customers are welcome to return products within 21 days of purchase in the same packaging & brand new condition. However, if products have been assembled or used, we will not be able to provide a refund, as they are not in the same "Brand-new" condition.
WHERE do items need to be returned to?
Jump Star Trampolines
357 Sevenoaks St
Cannington WA 6107
HOW do customers return items?
You can return your item using any Courier company of your choice. We are unfortunately unable to offer return shipping for our customers due to the agreements we have with our courier companies.
We suggest you use Toll, Australia Post, Fastway or another courier service.
Shipping Cost?
Jump Star does not cover any freight charges. All freight charges are non refundable and the responsibility of the purchaser including return freight Charges.
CREDIT for returns?
Once we receive the returned item, we will issue a refund. Customers will be refunded in the same way we received their payment. Paypal will reverse immediately. Visa / Mastercard and bank transfer will take 3-5 days to appear. Orders made on eBay will also incur an additional reversal fee.
Returns Charges?
If the item was returned because it was ordered by mistake or the customer ordered the wrong size, a 10% admin fee is non-refundable and covers repacking, admin costs, and PayPal or Bank Charges. Orders made with Afterpay and eBay will also incur an additional 3% reversal fee in addition to the 10% repackaging fee.
If the item was returned within 21 business days due to a change of mind and has been opened from the original packaging and assembled or used, a 30% fee will apply, as we cannot resell the item as brand new.
In store return option?
All Customers are welcome to return any item to our warehouse within our opening hours at: 357 Sevenoaks St - Cannington - Perth WA. Importantly, please bring your receipt with you.
Packing materials?
Trampolines must be returned in the original packaging - unopened and brand new - due to the size and the variety of parts.
